"Acknowledge Me... Please?"
06/09/10
As simple as it seems,
most retailers today don't acknowledge the presence of their customers when they walk through their doors. Do you? It's as if saying,
"hello" requires a major expenditure of time and effort. It's especially important if you're busy serving another customer. Saying,
"Hello! I'll be right with you!" lets patrons know:
1) You value their visit,
2) You think they're important enough to acknowledge (they're the ones who help you feed your family... did you forget this?),
3) You're aware they're waiting, and
4) You won't keep them waiting any longer than absolutely necessary. (After all... they want to give you their money!)
Train every employee to acknowledge your customers. If they won't do it, then acknowledge their lack of employment.
